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Remote Technical Support

Need help? Connect securely with our expert technicians for instant remote assistance.

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How Remote Support Works

1

Describe Your Issue

Tell us what you need help with and select the type of issue from our supported categories.

2

Schedule or Connect

Connect Now: If a technician is available, start immediately.
Schedule: Book an appointment that fits your schedule.

3

Get Expert Help

Download our secure support app and connect. Watch as our technician resolves your issue.

Frequently Asked Questions

After you submit a support request, you'll receive a link to download a small, secure application. Once installed, our technician can see your screen and help resolve your issue while you watch. You remain in full control at all times.

Yes! All connections are encrypted end-to-end using industry-standard 256-bit AES encryption. The technician can only see your screen when you allow it, and the session ends immediately when you close the application or disconnect.

No. The support application is temporary and can be easily removed after your session. It does not run in the background, collect any data, or affect your computer's performance.

The technician can only see what's on your screen - nothing more. They cannot access your files, passwords, or other information unless you specifically show them. You can end the session at any time.