Privacy Policy
Last updated: February 2026
Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, and mailing address when you contact us, request a quote, or use our services.
- Device Information: Details about devices you bring in for repair, including make, model, serial numbers, and issue descriptions.
- Payment Information: Credit card numbers and billing information when you make a purchase (processed securely by our payment processors).
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, shipping, etc.)
- Business Partners: When you request services that involve our partners
- Legal Requirements: When required by law or to protect our rights
SMS/Text Messaging
When you opt in to receive text messages from Zidra, we collect your mobile phone number and your consent to receive SMS communications. We use this information solely to send you the messages you have consented to receive, including service updates, appointment reminders, and support notifications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share your mobile information with service providers who assist us in delivering text messages, but only for that purpose and under strict confidentiality obligations.
You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please visit our Contact page.